>>> about our goods <<<
how do you shirts fit?
our ROB.BOT® tees feature modern cuts that fit close to the body, and many have fashion fresh silhouettes. unique notes on fit, as well as handy size guides, are in every product profile to help you choose what’s best for your unique self.
what is the happy factory?
the happy factory is ROB the BOT’s creative home base & control central, located in madison, wisconsin.
we are lead by ROB, and constructed to fuel happy. you can learn a little more about us and speed date ROB here.
how long until i receive my order?
orders ship in 2-7 business days from our fulfillment center (transit time is additional).
>>> return policy <<<
please allow 24 business hours for a response when directly contacting us about a return … we like to get back to EVERY.BOT asap, but sometimes automating joy has us a little tied up.
happy factory hours are 8AM – 5PM, monday through friday (central time).
please use only the contact form here on the ROB.BOT site for communication or questions about a return. any other method of communication (instagram comments, facebook comments, paper cups connected by string, etc) are not monitored, and your message will be missed. thank you for understanding!
our goods are made and shipped by a fulfillment company located in california with distribution from california & north carolina. due to their handling and processing returns, we share the following policy:
returns for defective, misprinted, or damaged goods will be honored. please contact us within 30 days of receipt regarding these claims.
for packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. claims deemed an error on our part are covered at our expense.
reasons for returns:
wrong address – if an address is provided that is considered insufficient by the courier, the package will be returned to our fulfillment facility … & you’ll have to pay for the new shipment costs once we have a confirmed address.
unclaimed – packages that go unclaimed are returned to our facility & you’ll have to pay for reshipment costs.
returned by customer – we do not refund orders for buyer’s remorse or for wrong orders being placed. for example, if you come to the realization “i don’t want a red t-shirt after all” … we unfortunately cannot process your return request. or if your HE.BOT body is a bit smaller than the HE.BOT tee, we unfortunately can’t help you there either. as a result, we have handy guides in every product description for you. other examples of wrong orders are (but not limited to): wrong size, item, color, etc. we do not offer exchanges.
we are not liable for any orders lost in transit.
all returns must be verified prior to you making the return shipment per guidelines above by contacting us via our handy contact form.